Frequently Asked Questions

 

Here are some answers to the most common questions - if you have any more please contact me.

What shapes and sizes are shades available in?

 

Please see the 'Shapes and Sizes' page for full details. For advice on choosing which size of lampshade you need please read my blog '6Things you should know...'

What fabric options are there?

I stock a range of high quality remnant fabrics. Using remnants means I don't mass produce shades so what you buy is limited edition and possibly unique. Please see the 'Made to Order' page for full details.

 

Can I provide my own fabric?

 

Yes, just let me have the details of what you would like to use so I can check it is suitable.

 

 I can advise how much fabric you need for your chosen shade size and shape.

For help sourcing fabric please contact Anna Roberts at PV Interiors.

Where do you deliver to, how much is it and how long will it take?

 

I deliver across the UK. Shades are wrapped in biodegradable cellophane and then packed as carefully as possible using good quality, clean recycled packing materials.

 

I use Royal Mail's second class post. Costs start at around £6.10 depending on the size and number of shades ordered. All parcels require a signature on delivery.

 

Local orders can be collected.

 

Shades are made to order so despatch is usually 1 - 2 weeks from the date an order is confirmed, but some times less.

Do you make big shades for standard lamps?

Yes. I offer UK delivery for shdes up to 40cm in diameter. 45cm and 50cm shade are for collection only as they are just prohibitatively large to post.

 

There are a few things you should be aware of when choosing the fabric for 45cm and 50cm shades. The fabric needs to be 150cm and 159cm wide respoectively. Most fabric is narrower at approx 135 - 140cm wide. I do stock some fabrics that are wide enough but if these aren't suitable I suggest you try the following:

 

  • Ask your local fabric retailer to point you in the right direction for the wide fabrics they stock. Ikea and Next have some fabrics by the metre that are wide enough too.

  • Choose a fabric with a pattern that can be used the other way, for example stripes could run veritcally instead of hoirzantally, or choose a plain fabric so it doesn't matter which way you use it.

  • Upcycle some old curtains from Ebay, charity shops or a second hand curtain retailer, or buy cheap new ready made ones that are wide enough.

 

If in doubt please do contact me for advice! 

What is the inside of the shade made from?

 

The lampshade lining is made from a PVC based product that has been tested in the Lighting Association Laboratories and has passed the glow wire test. As such it is fire resistant and complies with BS EN 60598-1-2008, the British Standard for Luminaries.  


Fabrics, textiles or paper that is laminated to this PVC product will become fire resistant.

What sort of light bulb should I use?

I recommend you use low energy light bulbs. Bulbs should be no closer than 5cm to the inside of the shade. The maximum recommended wattage for a 20cm drum is 40w, for a 30cm drum it's 60w.

 

Shades include an adaptor ring to they can be used on UK and EU light fittings.

Is it possible to re-cover an existing shade?

 

It can be possible to up-cycle an existing shade by stripping the existing covering back to the metal frame and applying a new covering.

 

I would only recommend this where you have a non-standard shade size and if the frame is in good order.  Please contact me for to discuss your requirements.

 

What is your returns policy?
 

Unless an item is damaged or faulty there is no right to cancel an order for or return a delivery of lampshades customs made to order to your personal specifications. This is where you specify the size and/or shape of a shade. 

 

For this reason you are strongly advised to double check the details of your order before you pay for it. If you realise you have made an error in your order please contact me immediately.

If you purchase a ready made item then I will accept returns within 14 days as long as the shade is returned to me in unused in its original packaging. You will be responsible for paying return postage.

 

In the unlikely event that a lampshade is damaged in transit or faulty please contact me immediately, ideally providing me with photographs of the problem. In this event I will endeavour to remake or repair the lampshade, or offer a refund.

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© 2015 by Jo Jones Creative.  Original photography by Sam Stopford